General Help and advice
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      1. The HRLocker Help Center
      2. General Help and advice

      HRLocker Apps User Guide

      HRLocker provides a range of mobile apps for clocking in and out of your HRLocker timesheets and for accessing HRLocker on your mobile device. If you have any difficulty with our Apps, please follow the steps below.

      1. App Selection:

        • Ensure you're using the correct app for your needs. HRLocker offers two apps:

          • "HRLocker Time-On App" for clocking in (available on IOS and Android).
          • "HRLocker" for accessing the full range of HRLocker services.

        • Note that only individuals with clock-in enabled in their HRLocker profile can access the "HRLocker Time-On App."

      2. Clock-in App Setup:

        • If using the clock-in app, verify that clock-in is enabled for your HRLocker profile.
          • If accessing via the web portal, navigate to the 'Time On' section to check for the 'Clock in' button under the timesheet. If it's missing, clock-in may not be enabled for your profile. Contact your manager or HRLocker admin to enable it.

      3. Login Issues:

        • Check your internet connection as the app requires a reliable connection via WIFI or mobile broadband.
        • Verify that your login credentials (email and password) are correct. If forgotten, use the 'forgotten password' link on the login page.
        • If you've requested a password reset, update your temporary password on HRLocker.com before logging into the app.
        • Ensure no spaces are left while typing your email and password, and special characters are entered correctly.

      4. Compatibility:

        • HRLocker apps are designed for the latest Android and IOS operating systems. While efforts are made to accommodate older devices, features may not work optimally on outdated systems.
        • Note that HRLocker doesn't support modified, 'Rooted' or 'Jailbroken' devices.

      5. App Installation:

        • Install the apps from the Android Play store or the IOS App store by searching for "HRLocker."
        • Grant necessary permissions for accessing location data and other services essential for app functionality.
        • Additional permissions may be required based on the services accessed.

      6. App Updates:

        • Periodic updates to HRLocker apps are available on Android and IOS stores. Enable automatic app updates on your device for convenience.

      7. Privacy Assurance:

        • HRLocker only tracks your location during clock-in, clock-out, or breaks. Location data is recorded at these moments and shared with your managers for timekeeping purposes.

      8. Location Accuracy:

        • Location accuracy depends on the device's location services, which may utilize GPS, network signals, or ISP data. For reliable accuracy, use devices with GPS or network location capabilities.
        • Modern phones will use either GPS or network location services and are usually accurate within a few tens of Metres.
        • If your device does not have a network connection or a GPS receiver, it will use the location reported by your ISP. This can be very inaccurate at times and therefore it is not recommended to use the app on devices without built in network and GPS hardware.

      9. Time and Date Settings:

        • Ensure your device's time and date settings are set to sync automatically with the network. Time zone settings should also be configured for accurate reporting.

      10. Contact Support:

        • If you encounter difficulties despite the above steps, reach out to HRLocker support via the support bubble, providing your contact details. A support agent will assist you promptly.